Playscheme Cancellation Policy
School Holiday childcare for children aged 5 - 12 years old.
The scheme is run by fully qualified Sports Coaches who hold first aid certificates and are DBS checked. All of our sites are disability inclusive.
Places can be booked online.
Online booking closes on each Thursday morning for the following week (9:00am). Once the online booking system has closed places
can then be booked over the phone 024 76400 586 or by turning up on the day. Places cannot be guaranteed for individuals turning up
on the day.
Full payment is needed at the time of booking to secure a place.
An updated consent form is required for each child. Every parent needs to complete a consent form for each child attending Playscheme.
In order to cancel a booked session the customer must give 48 hours’ notice via phone or email. Customers must call the School & Sporting Service Manager on 024 76400 597 / 07917 088 236 or send an email.
Refunds will only be approved if the booked sessions are cancelled with a minimum 48 hours’ notice.
Refunds will be reviewed and processed by the Manager. Customers must email Robbie quoting their reference number.
All parents must agree to the following conditions at the time of booking:
If a customer wishes to cancel a child's space or reduce the number of sessions booked, please give 48 hours’ notice or they will be charged. In order for refunds to be processed by the Manager you must email Robbie with the details and the reference number.
Refunds will be issued using the same payment method at the time of booking.